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 Value for Money  4.0
 Rooms  3.8
 Cleanliness  4.1
 Location  4.3
 Security & Safety  4.2
 Service & Staff  4.2
 Food / Dining  3.9
 Total  4.3

"Don't stay here"

User Rating:  2.5
Reviewer:   Stella M. of Zapopan, Mexico
Reviewed:   December 9, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   November 2016     Type:   Youth/Student
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
You can't bring anyone into your room. If you check out you can't come back or stay at the lounge, they treat you like a total stranger.

"awful service"

User Rating:  1.0
Reviewer:   Raul C. of Guanajuato, Mexico
Reviewed:   August 3, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   August 2016     Type:   Family
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
This place has the most horrible service I've ever had, I strongly recommend taking this as your last option. The staff will seek ways to take advantage of the situation. In my case, We (wife and daughter) were not allowed to enter the place because I did not read the information in their website in the English version (which has different information than the Spanish version). I know this is stupid, but is true.

"Not Satisfied, Not Issued a Refund after Turning in Keys 20 minutes after check in"

User Rating:  1.9
Reviewer:   R F. of Long Beach, United States
Reviewed:   July 6, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   July 2016     Type:   Active/Adventure
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
I was very displeased with the customer service, rules, and amenities. The ad on hostel world for this bed and breakfast states it has laundry facilities, it does not. You need to ring the management office and wait for the staff in the stairwell and at the entrance to the bed and breakfast for them to meet you and use a key to open the doors. If you want to enter any hallway on a different floor for, for example, kitchen access they must be called and meet you to unlock the door. I was not pleased with the way that this hostel was organized e.g. Locked doors, No laundry facilities, difficulty accessing other floors. i checked into this bed and breakfast, and after realizing that the bed and breakfast was not to my satisfaction, I turned in keys to my room, explained my dissatisfaction to the staff and was told that there would no refund issued, even though I had checked in thirty minutes earlier and was not satisfied.


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